Writing archive
What changes the numbers
Writing on what technology makes possible, how it changes the business and what it takes to make the change real.
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What would a 20% productivity gain actually change?
Let’s say you lead customer operations at a large insurer. You’re reviewing a proposal from your team to introduce an AI assistant into your contact centre. As you read through it, you see that your team estimates the assistant could improve productivity by 20%. At first glance, that sounds promising, particularly if your team is…
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Could AI cut the delays between your teams?
An equipment distributor example shows how an AI-enabled workflow could bring pricing, stock and delivery checks together to help sales prepare quotes sooner.
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How to strengthen your AI use case proposal
Give an AI business case stronger evidence for board approval, from permitted actions and human review to monitoring, fallback and supplier dependencies.
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AI is creating capacity. Is it creating revenue?
AI can release capacity without increasing revenue. The commercial question is how saved time removes a business constraint and changes the result.
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Connecting your organisation has become easier
Shared interfaces can make connections between functions easier. The opportunity still needs ownership, executive direction and a business case.