Writing archive
What changes the numbers
Writing on what technology makes possible, where it creates business value and what it takes to put it to work.
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AI is about to repeat cloud’s billing lesson
As organisations moved to the cloud, many discovered that the ability to easily set up and consume services also made spending harder to track. The reason? Teams could now get services running without a lengthy procurement process. More use meant more spend, so finance teams soon needed ways to break that spending down and track…
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CBA’s AI benefits: what the A$200 million figure tells us
Time redirected to more work can create value without reducing payroll. CBA’s results show why gross AI benefits need a closer look before the next investment decision.
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What would a 20% productivity gain actually change?
A 20% cut in search time could save just 4% per enquiry. Before backing the proposal, how would you work out what that means for customer waiting times and staffing costs?
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Could AI cut the delays between your teams?
Your customer is waiting while sales checks prices, stock and delivery dates. An AI workflow could bring those answers together sooner, giving your team a better chance of winning the order.
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How to strengthen your AI use case proposal
Your AI proposal sets out the benefits. Can it also answer the board’s questions about what the system may do, who oversees it and what happens if it fails? Here’s the evidence to prepare.
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AI is creating capacity. Is it creating revenue?
Saving time on proposals could let your sales team pursue more opportunities. Revenue depends on having the demand, incentives and a plan to put that extra capacity to use.
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Connecting your organisation has become easier
A complaint is resolved, but the retention team never hears the customer may leave. Connecting systems could close the gap. Who will own the outcome and fund the work?